Terms of Service

SOUAI is a consumer wellness platform. The Service, including CORA, provides educational and lifestyle information based on the data you supply. It is not medical advice, diagnosis, or treatment. Always consult a qualified health professional for medical questions. In an emergency, call your local emergency services.

If the Service connects you with Independent Physicians, those physicians are independent licensed professionals who deliver care under their own practices. Any clinical relationship is between you and the Independent Physician, not SOUAI.

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. You are responsible for keeping your login credentials, including any magic codes, secure. You agree to provide accurate information and to notify us promptly of any unauthorized use of your account.

• Plans are billed in advance on a monthly or annual basis. Memberships purchased in the SOUAI app are billed by Apple through your Apple ID. Memberships purchased on souai.health are billed through our payment processor, Stripe. By subscribing, you authorize recurring charges until you cancel.
• You may cancel anytime. Memberships purchased in the app are cancelled in your Apple ID settings (Settings, then your name, then Subscriptions). Memberships purchased on souai.health are cancelled by contacting support@souai.health. Cancellation ends future renewals; access continues through the current paid period.
• Pricing, including any introductory pricing such as “First 1000” offers, is shown at checkout and may change with notice for future billing periods.
• Refunds are handled on a case-by-case basis and are not guaranteed except where required by applicable law.
• Independent Physician consultations may be billed separately by the physician's practice and are subject to that practice's own terms.

You agree not to:

• Use the Service for any unlawful, harmful, or fraudulent purpose.
• Attempt to interfere with, reverse engineer, or compromise the security of the Service.
• Submit false health information, impersonate another person, or share your account.
• Use the Service to provide medical care to anyone other than yourself.
• Scrape, copy, or use Service content for competitive purposes without permission.

You retain all rights to content you submit (“User Content”), including data sent to CORA. You grant SOUAI a worldwide, non-exclusive, royalty-free license to host, store, and process User Content solely to operate the Service for you. You are responsible for the accuracy of what you submit.

CORA produces educational responses generated by AI. AI output may be incomplete or inaccurate. Do not rely on CORA as a substitute for professional medical, legal, or financial advice. We do not guarantee any specific result from your use of the Service.

The Service can connect to third-party health platforms and wearable devices (for example, Apple Health) with your permission. Your use of those platforms and devices is subject to their own terms. We are not responsible for third-party content or services.

The Service, including the Health Optimization Model, the HOM Score, CORA, all software, and our trademarks and content, are owned by SOUAI or our licensors and are protected by intellectual-property laws. You receive a limited, non-transferable license to use the Service in accordance with these Terms.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR PROVIDE ANY PARTICULAR HEALTH OUTCOME.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOUAI'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD 100. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES.

You agree to indemnify and hold SOUAI harmless from claims, damages, and expenses arising out of your use of the Service or your violation of these Terms.

If you obtain the SOUAI app through the Apple App Store or Google Play, additional terms from those providers apply. Apple is not a party to these Terms and is not responsible for the Service or any claims relating to it.

We may suspend or terminate your access if you violate these Terms or for security or legal reasons. You may stop using the Service at any time. Sections that by their nature should survive termination will survive.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Delaware, except where applicable consumer-protection laws require otherwise.

We may update these Terms. Material changes will be communicated through the Service or by email. Your continued use after changes take effect means you accept the updated Terms.

Questions about these Terms? Email support@souai.health.