Support
We're here to help with your account, your subscription, and getting the most out of SOUAI.
Account & Billing
Subscription questions, invoices, plan changes, or cancellation.
billing@souai.healthPrivacy Requests
Access, correction, export, or deletion of your personal information.
privacy@souai.healthCommon Questions
›I paid on the website. How do I sign in to the app?
Download SOUAI from the App Store, open it, and choose “Sign in with magic code.” Enter the email you used at checkout — we'll send a one-time code to that email. Codes are valid for a few minutes; if it expires, just request a new one.
›How do I cancel my subscription?
Open the SOUAI app, go to Profile, and tap Manage Subscription. You can also email billing@souai.health. Your access continues through the end of the current billing period.
›Is SOUAI a substitute for my doctor?
No. SOUAI is a wellness and health-optimization service. CORA provides educational guidance based on the data you give it. For diagnosis, treatment, or prescriptions, you should consult a licensed clinician. Independent Physicians available through PEAK plans are independent professionals delivering care under their own practices.
›Where can I read your Privacy Policy and Terms?
See our Privacy Policy and Terms of Service.